Burlington County Board of Social Services

Effective Monday, October 18, 2021, the Burlington County Board of Social Services will reopen on a limited basis to the public. Hours of operation will be Monday through Friday from 8:00 am until 5:00 pm (excluding holidays). Before coming to the agency, please review the following frequently asked questions to determine if a visit is necessary. If after reading the following information you are still uncertain if there is a need to visit the agency, please call 609.518.4839 or 1-800-342-0047 ext. 4839 to speak with a customer service agent.

  Frequently Asked Questions

Q. Do I need to apply in person?

A. No, you do not need to apply in person for the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Assistance (GA) or New Jersey family Care (Medicaid). You can apply for these benefits online via www.njhelps.org or www.njoneapp.us. Applying online is the safest and most effective way to apply for benefits.  For all other benefit types or if you do not have access to the internet, you may contact 609.518.4839 to determine how best to apply.

Q. I want to visit the agency in person, what do I need to do?

A. Prior to your visit, please call 609.518.4839. If you are required to be here in person, you will be scheduled for an appointment. 

Q. I need to return paperwork or provide verifications, how can I do that?

A. Paperwork or verifications can be mailed back to the agency at the following address:

Burlington County Board of Social Services
795 Woodlane Road
Mt. Holly, NJ 08060

In addition, paperwork can be left in the gray agency drop box at the rear Social Services entrance of the building. In addition, paperwork may be faxed to the Case Bank department at 609.261.9681 or 609.261.2999.

Q. If I arrive at the agency, will I be seen?

A. That will be determined upon check-in. You may be scheduled for a telephone appointment at a later date. We encourage applicants to apply online for services.

Q. I lost my Electronic Benefits Transfer (EBT) card, how can I receive a new one?

A. You may call 609.261.1000 to report a lost or damaged EBT card. You will receive a new card in the mail. Please note that ALL EBT cards are being mailed at this time due to the current COVID-19 pandemic. You will NOT be issued an EBT card in person.

Q. What are the current COVID-19 protocols for coming to the agency?

A. If after contacting 609.518.4839 it is determined you must visit the agency, the agency has implemented the following requests and procedures to ensure the safety of our staff and visitors:

·        Masks are required in every area of the building.

·        Visitors must stay six feet apart to comply with social distancing measures.  

·        Documents will NOT be accepted in person. Please use the drop box at the rear entrance of the building.

·        If you are not feeling well, do NOT enter the agency. If you need (immediate) assistance, you may call 609.518.4839.

·        Only caregivers or dependents may accompany an applicant into the agency.

·        Upon check-in, you may be given a telephone appointment to conduct business.

·        If you leave the agency after being checked in, you may miss your appointment.

·        Homeless mail can be picked up at any receptionist window.

Q. I am homeless and in need of help, what can I do?

A. You should contact the Emergency Assistance hotline at 609.518.4871 to be assessed for eligibility. If it is after business hours or during the weekend, please call NJ 2-1-1 for assistance.

Q. I am behind in my rent and facing eviction what can I do?

A. Currently, the NJ Department of Community Affairs (DCA) has a number of programs available to assist renters who are facing eviction related to the current COVID-19 pandemic. Please visit the DCA website at https://www.nj.gov/dca/ for additional information and to apply. If you are ineligible for the DCA program(s) and wish to be assessed for Emergency Assistance, please call the Emergency Assistance hotline at 609.518.4871.

Q. I received a letter that I must participate in a work program for my SNAP benefits. I am a part-time student and work part-time (20 hours). Do I have to quit school and work full-time?

A. No, you do not need to quit school. You would however, be required to provide the following verifications to your Work First New Jersey Case Manager: school enrollment, course descriptions, course duration, financial aid information, and your most recent, consecutive pay stubs.

Q. I am under a doctor’s care and unable to participate in a work activity, what option(s) do I have?

A. Participation in an approved work program is mandatory if you receive TANF/GA or SNAP however, if you are under a physician’s care and unable to work, you may qualify for an exemption. You should contact the Work First New Jersey Department for more information at 609.518.4780.

Q. How long will it take to find out if I am approved for NJ Family Care?

A. Typically, NJ Family Care applications are processed within 15-30 days. You will be notified via letter of the determination of your application within that time frame.

Q. What should I do if I cannot reach a live person within the agency?

A. Please leave a message on our customer service line of 609.518.4839 and an agency representative will return your call.

Q. What happens if I am not available for a phone interview during the time I was scheduled?

A. Please contact the phone number on your appointment letter to reschedule.

Q. If I am permanently disabled and/or receiving Medicare, or I am 65 or older, how can I apply for Medicaid.

A. You may apply for these programs at www.njfamilycare.org/abd.htm.

Q. How long does it take to receive SNAP, TANF, or General Assistance (GA)?

A. SNAP, TANF and GA can take up to 30 days from the date of application. You will receive a determination of the case status by mail within 30 days. The only exception to this is if your SNAP benefits have been deemed to meet expedited status in which case you should receive SNAP benefits within seven days of the application. Income guidelines determine if there is eligibility for expedited SNAP benefits.

Q. I need to report a change to my case or report a change in income, how do I do this?

A. Please call our customer service department at 609.518.4839 and a customer service agent will be happy to assist you.

To Apply Online
You may complete an application online for most programs by clicking on the appropriate link below:

Completing an Online Application is the most efficient way to process a benefit claim.

Please call one of our agents if you have general inquiries, request the status of your case, or need  to report any changes in your circumstances such as your household size, address, employment or income.

You can reach an agent by calling (609)518-4839 or (800)342-0047 ext. 4839.
We can also be contacted by email at customer.service@bcbss.org.

Our agents will be glad to assist you!

COVID 19 Emergency Rental Assistance Program Phase II

The New Jersey Department of Community Affairs (DCA) has announced the opening of the Covid-19 Emergency Rental Assistance Program Phase II. Applications for this rental assistance are currently available on the website, but applications will not be accepted or processed until 9:00 AM on Monday, March 22, 2021.

To access more details and the application, click here.

Agency Fax Numbers

New Applications
SNAP Recertifications
Interim Reporting Forms and Changes
Customer Service Call Center
Emergency Assistance (Housing)
Adult Protective Services
Adult, Blind, and Disabled Medicaid

Additional Information

Burlington County Housing Hub

Burlington County Health Department

Centers for Disease Control and Prevention (CDC)

NJ Department of Health

Call the NJ COVID-19 & Poison Center Public Hotline at 1-800-962-1253 or 1-800-222-1222

Burlington County COVID-19 Information

Comcast Internet Essentials help during the Coronavirus (COVID-19) pandemic

PSE&G help during the Coronavirus (COVID-19) pandemic