Burlington County Board of Social Services
Frequently Asked Questions
Q. Do I need to apply in person?
A. No, you do not need to apply in person for the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Assistance (GA) or New Jersey family Care (Medicaid). You can apply for these benefits online via www.njhelps.org or www.njoneapp.us. Applying online is the safest and most effective way to apply for benefits. For all other benefit types or if you do not have access to the internet, you may contact 609.518.4839 to determine how best to apply.
A. Prior to your visit, please call 609.518.4839. If
you are required to be here in person, you will be scheduled for an
A. Paperwork or verifications can be mailed back to the agency at the following address:
County Board of Social Services
In addition, paperwork can be left in the gray agency
drop box at the rear Social Services entrance of the building. In addition,
paperwork may be faxed to the Case Bank department at 609.261.9681 or
Q. If I arrive at the agency, will I be seen?
A. That will be determined upon check-in. You may be
scheduled for a telephone appointment at a later date. We encourage applicants
to apply online for services.
Q. I lost my Electronic Benefits Transfer (EBT) card, how can I receive a new one?
A. You may call 609.261.1000 to report a lost or
damaged EBT card. You will receive a new card in the mail. Please note that ALL
EBT cards are being mailed at this time due to the current COVID-19 pandemic. You
will NOT be issued an EBT card in person.
Q. What are the current COVID-19 protocols for coming to the agency?
A. If after contacting 609.518.4839 it is determined you must visit the agency, the agency has implemented the following requests and procedures to ensure the safety of our staff and visitors:
· Masks are required in every area of the building.
· Visitors must stay six feet apart to comply with social distancing measures.
· Documents will NOT be accepted in person. Please use the drop box at the rear entrance of the building.
· If you are not feeling well, do NOT enter the agency. If you need (immediate) assistance, you may call 609.518.4839.
· Only caregivers or dependents may accompany an applicant into the agency.
· Upon check-in, you may be given a telephone appointment to conduct business.
· If you leave the agency after being checked in, you may miss your appointment.
· Homeless mail can be picked up at any receptionist window.
A. You should contact the Emergency Assistance hotline
at 609.518.4871 to be assessed for eligibility. If it is after business hours
or during the weekend, please call NJ 2-1-1 for assistance.
Q. I am behind in my rent and facing eviction what can I do?
A. Currently, the NJ Department of Community Affairs
(DCA) has a number of programs available to assist renters who are facing
eviction related to the current COVID-19 pandemic. Please visit the DCA website
at https://www.nj.gov/dca/ for additional information and to apply. If you are
ineligible for the DCA program(s) and wish to be assessed for Emergency
Assistance, please call the Emergency Assistance hotline at 609.518.4871.
Q. I received a letter that I must participate in a work program for my SNAP benefits. I am a part-time student and work part-time (20 hours). Do I have to quit school and work full-time?
A. No, you do not need to quit school. You would
however, be required to provide the following verifications to your Work First
New Jersey Case Manager: school enrollment, course descriptions, course
duration, financial aid information, and your most recent, consecutive pay
Q. I am under a doctor’s care and unable to participate in a work activity, what option(s) do I have?
A. Participation in an approved work program is
mandatory if you receive TANF/GA or SNAP however, if you are under a
physician’s care and unable to work, you may qualify for an exemption. You
should contact the Work First New Jersey Department for more information at
Q. How long will it take to find out if I am approved for NJ Family Care?
A. Typically, NJ Family Care applications are
processed within 15-30 days. You will be notified via letter of the
determination of your application within that time frame.
Q. What should I do if I cannot reach a live
person within the agency?
A. Please leave a message on our customer service line of 609.518.4839 and an agency representative will return your call.
A. Please contact the phone number on your appointment
letter to reschedule.
Q. If I am permanently disabled and/or receiving Medicare, or I am 65 or older, how can I apply for Medicaid.
A. You may apply for these programs at www.njfamilycare.org/abd.htm.
Q. How long does it take to receive SNAP, TANF, or General Assistance (GA)?
A. SNAP, TANF and GA can take up to 30 days from the
date of application. You will receive a determination of the case status by
mail within 30 days. The only exception to this is if your SNAP benefits have
been deemed to meet expedited status in which case you should receive SNAP
benefits within seven days of the application. Income guidelines determine if
there is eligibility for expedited SNAP benefits.
Q. I need to report a change to my case or report a change in income, how do I do this?
A. Please call our customer service department at 609.518.4839 and a customer service agent will be happy to assist you.
To Apply Online
Completing an Online Application is the most efficient way to process a benefit claim.
Please call one of our agents if you have general inquiries, request the status of your case, or need to report any changes in your circumstances such as your household size, address, employment or income.
can reach an agent by calling (609)518-4839 or (800)342-0047 ext. 4839.
We can also be contacted by email at firstname.lastname@example.org.
Our agents will be glad to assist
COVID 19 Emergency Rental Assistance Program Phase II
The New Jersey Department of Community Affairs (DCA) has announced the opening of the Covid-19 Emergency Rental Assistance Program Phase II. Applications for this rental assistance are currently available on the website, but applications will not be accepted or processed until 9:00 AM on Monday, March 22, 2021.
Agency Fax Numbers
|Burlington County Housing Hub
Burlington County Health Department
Centers for Disease Control and Prevention (CDC)
NJ Department of Health
Call the NJ COVID-19 & Poison Center Public Hotline at 1-800-962-1253 or 1-800-222-1222
Burlington County COVID-19 Information
Comcast Internet Essentials help during the Coronavirus (COVID-19) pandemic
PSE&G help during the Coronavirus (COVID-19) pandemic